One Talk Mobile App – Download and Install

Note:

  • Activation requires a valid US address for E911 functionality.
  • Wi-Fi calls always originate in the U.S., even when you’re outside of the US.
    • Calls to US numbers are not billed (except for 411 or other premium calls).
    • Calls to international numbers are billed according to your international long distance plan.
  • A soft reset must be performed on the desk phone when a new endpoint is added to the One Talk MDN.

  • Steps to download & install the One Talk mobile app

  1. Download the Verizon One Talk app from the Apple® App Store® or Google Play™ Store. One Talk app is supported on the following operating systems:
    • iOS 13.0 and above
    • Android™ 8.0 and above
  2. Open the One Talk app.
    • Splash screen displays for a short time.
  3. If presented, press Get Started to accept app permissions.
  4. Enter the One Talk number and the preferred name, then tap Request PIN to be sent by email.
  5. Enter the PIN sent via email, then tap Activate PIN.
    Note: If you receive a provisioning error (-23) when requesting the PIN, this generally indicates a data connectivity issue. Turn off Wi-Fi and try again. If the issue persists, contact Tech Support.
  6. From the “Setup your Device & Profile” screen, enter the appropriate info and tap Next:
    • Name
    • Company (Optional)
    • Position (Optional)
    • Device Name
  7. Select one of the two calling modes:
    • App Calling – All calls are made and received through the app. Call quality is susceptible to data connectivity and congestion.
    • Call Through – All calls are made and received through the native device phone number; however, callers are using and seeing your One Talk number. This provides a higher level of audio quality.

  8. Set up basic visual voicemail service.
    • Select Menu.
    • Select the Voicemail icon which places a call to the voicemail system.
    • Follow the prompts to finish setting up your voicemail.
    • Once complete, a voicemail icon is displayed.
  9. Select Help & Feedback for helpful tutorials and to provide feedback to the app developers.

Note: If you receive a provisioning error -23 when requesting the PIN, this generally indicates a connectivity issue with the phone. Make sure to turn off Wi-Fi and try again. If the issue persists, contact Tech Support.

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For additional information on your OneTalk devices please visit Verizon’s FAQ’s

If you still need assistance please use our ticketing system.

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